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Residents may use the existing sign-up page, after which an administrator must activate the account. Administrators can also create invited resident accounts. Invited users receive their username and initial-password instructions by email, review their account information on first login, and then create a new password.

Use the username or email and password provided through registration or your invitation. Invited users build the initial password using the instructions in their invitation email. Never share your password.

Select “Forgot your password?” on the login page, enter your registered email, verify the six-digit OTP sent to you, and create a new password. The OTP is short-lived and can only be used once.

Invited users must create a new password during first login. After onboarding, use the existing Forgot Password process to securely verify your email and set another password.

Users cannot directly edit administrator-controlled account information. Submit a General Support concern and an administrator can review and correct the registered email.

Check that your username or email is entered correctly, verify your password, and make sure the account has been activated. Try Forgot Password if necessary. If the issue continues, submit a support concern without including your password.

Submit a concern with the correct name. An administrator will review the request; users cannot directly change administrator-controlled personal information.

Submit a concern under Room / Residence Assignment and explain the correct room. The administrator can compare it with the current record.

Submit a Room / Residence Assignment concern and include the correct residence and room information.

Submit an Account Information concern describing the incorrect field and the correct information. Do not include passwords or other credentials.

Sign in, open My Tickets, complete the ticket-request form with the buyer information and quantity, then submit it. Your requested tickets initially remain in the current ticket workflow until payment and approval steps are completed.

Open My Tickets. Once your eligible unpaid tickets meet the required threshold, use Pay Now to send a payment request to the Room Leader. Payment is collected and processed through the existing room and remittance workflow.

A resident can request payment after reaching the current threshold of 20 eligible tickets. A Room Leader can request remittance as soon as any payment is marked received; other room payments may still be pending. Only received tickets are included. The Collecting Officer or an administrator confirms the remittance.

Tickets become approved only after the applicable payment, room collection, remittance, and confirmation steps are completed. Check My Tickets and your notifications for the current status.

Sign in and open My Tickets from the navigation menu. It shows your ticket requests and current statuses.

Open My Tickets, choose View / Download PNG Ticket on an approved ticket, then tap Download PNG Ticket. Only approved tickets you are allowed to view can be downloaded.

Tickets in a cancelled payment request return to the unpaid state. You may request payment again later when the tickets are eligible and the threshold requirements are met.

After signing in, select the notification bell in the header for recent items or open the Notifications page to see the complete list.

Notifications are generated by relevant actions such as ticket and payment updates, remittance events, concern responses, or administrator activity affecting your account.

For security, a session may end after a period of inactivity or when the same account signs in from another browser or device. Sign in again to continue.

Refresh the page, check your internet connection, try a current browser, and clear the browser cache if appropriate. Try again later or submit a concern if the issue continues.

Submit a Technical Problem or Website Problem concern. Explain what you were trying to do, what happened, and attach a screenshot when it helps demonstrate the problem.

Submit a concern with the exact error message, the action that caused it, and an optional screenshot. Do not include your password or OTP.